《某星级酒店《商务中心新员工入职培训手册》中英文对照》
------- Business Center TABLE OF CONTENTS Part One Part 1
Welcome Letter From Director of Rooms
Page 03
Departmental Organization Chart
Page 04 Part 2
BC Vision &Mission
Page05
BC Tariff
Page06
Job Description
BC Supervisor
Page 07 BC Clerk
Page 11
Standard Operating Procedures Outgoing fax
Page 13 Photocopy Service
Page 15
Typing Service
Page 18 Lamination Service
Page 20 Binding Service
Page 22 Translation Service
Page 24 Express Service
Page 27 Equipment Rental Service
Page 30 Inter-net Service
Page 33 E-mail Service
Page 35 Telephone Service
Page 36 Bus Ticket Service
Page 38 Ferry Ticket Service
Page 41 Confirm & Change air ticket
Page 43 Duty Description
Page 45 Part 3
Priority Club Reward
Page 48
Terminology
Page 51 Part 4
Acknowledgement letter by employee
Page 57 Dear team member, Firstly, a very warm welcome to the Crowne Plaza Shenzhen
as part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated. 真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。
I wish you a pleasant and fruitful working experience at Front Office Department. 祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。
Yours truly, 此致 FRONT OFFICE ORGANIZATION CHART Business Center Concept 商务中心的定义 Business Center is an office away from guest’s own office. We also supply the
secretary service whenever guest need.
商务中心是客人办公室以外的办公室，在客人没有秘书的情况下也能满足 客人的秘书需求。
Business Center Mission Statement 商务中心使命宣言 To be the best Business Center in all the hotels of ShenZhen by seeking
outstanding service to our guest. Strengthen cooperation, heighten skill, enrich
economic and trade knowledge to perfect itself, Meet & overstep customers’
different requirements with friendly, quick and precise services. Protect equipment,
control cost, propagandize and sell broadly all service items of Business Center
to increase profits. 追求卓越的服务，使商务中心成为深圳所有酒店中最好的商务中心。
增强合作，不断完善自己，提高服务技能和经贸知识，以友好、快捷和准确 的服务满足并超越客人的不同需求。保护设施，控制成本，全面宣传并推销
商务中心的各项服务，以提高利润。
Business Center Tariff 商 务 中 心 价 目
表 Currency in RMB 货币：人民币 Office Equipment
办公室设备
One Hour
Half Day
Whole Day
1 小时
半
天
1 天 Data Projector
数据影仪
400
1500
3000 Portable Computer
手提电脑
100
300
600 Laser Printer
激光打印机
100
300
600 Fax Machine
传真机
100
300
600 Slide Projector
幻灯机
50
200
400 Speak Phone
电话机
30
80
150 DVD Machine
DVD 机
50
200
300
VCR
录影机
300 Portable Computer Card
电脑上网卡
50 Wireless LAN Card
无线上网卡
50 * Advance deposit is required for any equipment rental. 租用设备需缴纳押金。
Photocopy Service
复印服务 Lamination Service
过塑服务 A4 Size
A4 尺寸 3yuan/Page
3 元/页
ID Size
ID 尺寸 yuan/Page
8 元/页 A3 Size
A3 尺寸 6yuan/Page
6 元/页 Size
B5 尺 寸yuan/Page
15 元/页 Transparency 胶片 18yuan/Page 18 元/页
A4 Size
A4尺寸 yuan/Page
30 元/页 PaperA4 尺寸 2yuan/Page
2 元/页
Telephone 电话
长途电话
Cost+15% Surcharge
成本+15%服务费 Local Call
市话
3 min. / 1yuan
相关热词搜索： 星级 商务中心 新员工